И мы приложим максимум усилий, чтобы сделать ее еще интересней
Это наш дополнительный сервис, который может увеличить указанную в каталоге стоимость товара, в виду дополнительных финансовых издержек на международную экспресс-отправку. Данная услуга возможна не для каждой категории товара. Её актуальность и конечную стоимость сообщит вам менеджер.
Окончательная цена товара, сформируется с учетом выбранного количества единиц, а также возможным дополнительным сервисом, и будет озвучена нашим менеджером.
Технические характеристики:
Unified CCX offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.
Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.
Cisco Unified Contact Center Express offers:
- Sophisticated call routing and comprehensive contact management capabilities
- E-mail, Web Chat and social media integration
- Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
- Workforce optimization, including workforce management and advanced quality management
- Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center
Cisco Unified Contact Center Express is available in three packages tailored to meet your customer contact requirements.
Primary Business Benefits Include:
- Improved customer satisfaction and loyalty with comprehensive contact management
- Improved workforce productivity so you can do more with less
- Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution
Specifications at a Glance
| Feature | Premium | Enhanced | Standard | Optional |
|---|---|---|---|---|
| Inbound voice | Yes | Yes | Yes | No |
| Blended Preview Outbound Dialer | Yes | No | No | No |
| Predictive and Progressive Outbound Dialer | Yes with Finesse | No | No | Yes |
| Outbound IVR | Yes | No | No | Yes |
| Agent E-Mail | Yes | No | No | No |
| Web Chat | Yes | No | No | No |
| Inbound Voice High-Availability Option | Yes | Yes | No | Yes |
| Outbound Voice | Yes | No | No | No |
| Database Integration | Yes | No | No | No |
| WFO: Call Recording | Yes | Yes | Yes | Yes |
| WFO: Quality Management | Yes | Yes | No | Yes |
| WFO: Advanced Quality Management | Yes | Yes | No | Yes |
| WFO: Workforce Management | Yes | Yes | No | Yes |
| Finesse Agent and Supervisor Desktop | Yes | Yes | No | No |
| Finesse IP Phone Agent | Yes | Yes | Yes | No |
| Context Service Support | Yes | Yes | No | No |